Pre-Orders
All Browé products are currently available on a pre-order basis. Orders will begin dispatching from 10th August 2026, in the order they are received.
Payment is taken in full at the time your order is placed to reserve your stock. Once dispatched, you'll receive a shipping confirmation email with your tracking details.
As a thank you for your patience and continued support, every pre-order will include a complimentary surprise gift, exclusive to our pre-order customers.
If you have any questions regarding your pre-order, please don't hesitate to contact us at hello@thebrowtrap.com before placing your order.
Shipping
All Browé orders are dispatched within 1–3 business days and shipped via Royal Mail Tracked 48, which delivers within 2–3 business days after dispatch. You'll receive a tracking number by email once your order is on its way. Please allow up to 5 business days before contacting us about delays, as Royal Mail timescales can vary.
We are not responsible for delays caused by Royal Mail once your order has been dispatched.
Returns & Refunds
Due to the nature of our products, all sales are final. For hygiene and safety reasons we are unable to accept returns or offer refunds on any Browé products once dispatched.
This does not affect your statutory rights under the Consumer Rights Act 2015.
Damaged or Faulty Items
If your order arrives damaged, please contact us within 48 hours of delivery at info@thebrowtrap.com with your order number and clear photographic evidence of the damage. We will assess each case individually and, where appropriate, offer a replacement at no additional cost.
Legal
Browé products are cosmetic products distributed in compliance with the UK Cosmetics Regulation (Retained EU Regulation 1223/2009). All products are safety assessed, notified on the UK Cosmetic Product Notification Portal (CPNP), and labelled in accordance with UK law, including full ingredient listings (INCI), batch codes, and responsible person details.
